"Very pleased with; the china mugs ordered, the very quick shipment, the quick and helpful response of the seller when I had a question. Will use this store in the future."
Date: May 12, 2011 Rated by Buyer: John M Rinaldo
"Excellent seller! Items arrived earlier than dates given. Packaging superb! Will definitely buy from again!"
Date: May 5, 2011 Rated by Buyer: Pam W.
"I like my new mug. It's came on right time. I was surprise when I saw they shipped the item next day itself. They packed it very well. I am impressed. "
Date: April 28, 2011 Rated by Buyer: Jinu V.
"This item arrived in perfect condition and quickly. I sent it to a different address because it is a wedding gift. This was a very good experience with this seller and I would buy from them again."
Date: April 16, 2011 Rated by Buyer: Ted W.
"Thanks for wonderful and excellent items!!! And thanks for fast quick service and delivery, hhh!"
Date: April 7, 2011 Rated by Buyer: Kwang S.
I would like to thank this wonderful store, and , most of all, Mrs Kara. I have never experienced the service like this. It is just unbelievable !
I have contacted the shop in regards to Royal Albert dinner set and possibility to send it to my address, Sydney, Australia. Kara searched all the web, trying to find the lowest international postage deal. She has given to me all the details in regards to weight, sizes of the boxes, etc.
We were very impressed with her outstanding customer service, high professionalism and willingness to help.
I will recommend this company to all of my friends. -Irina Tseitina (4/4/11)
Thank you for your quick reply. Your e-mail was very helpful since I called the mail office and I told them that the package arrived somewhere in Greece on March 1. Finally they had it ... lost somewhere between other packages in their office. So I got it yesterday and thank you again for your excellent service. I am looking forward for my next Lenox Disney purchase. -Olga Topalidou (3/30/11)
Excellent shipper, great packaging. Very happy and will buy from them again. –Donna L Carter (3/13/11)
The Fine China Store was a great experience. My order arrived earlier than projected and contained a personal thank you with a little package of candy. The order was well packaged, ensuring no damage during shipment. An excellent experience! I will use the Fine China Store for additional purchases of china. –Kevin Anthony (3/8/11)
Just to let you know that your really lovely china items have arrived thank you.
I would like to say a very big thank you for the really marvellous job that you did with the packaging of everything Kara. It was an absolute fantastic job!!!!!!
I really love the china, and would also like to say a huge thank you for being such a pleasure to deal with. I hope that I deal with you again in the very near future.
Yours very sincerly and kindest regards,
The merchandise arrived in excellent condition and beautifully packaged as should be the case with a fine Royal Doultan Figurine. I will do business with this merchant again. – David Beaman (2/20/11)
Fast shipping. Highly recommend. Would buy from again without hesitation. A+++++ -Charlene Sweeney(2/16/11)
WOW super fast delievery and as described. Great way to give a wedding gift esp. for someone out of town. –Richard C Seim (2/3/11)
I received the order within days. This was the only place I could find this particular figurine. I'm extremely happy with this purchase. – Michelle Garcia (1/17/11)
Definitely pleased with the service and quality of the item ordered. Delivery was prompt and the item was well packed against breakage. –Merrill A Armijo (1/10/11)
Fast Shipment, Great Product, Packed and Shipped with the care necessary for such a delicate item. Will definitely do business again. –William Thomas (1/5/11)
The order I placed arrived amazingly quickly and packed well without breakage. My family was delighted with the gift of china to add to their set. It's beautiful! –Carol McGuire (1/4/11)
I ordered a three-piece gift set to be sent to a family member as a Christmas gift. Unfortunately one of the items arrived broken and it was not replaceable. Despite the misfortune "The Fine China Store" went to great lengths to make me a satisfied customer and, in fact, did more than necessary to resolve the issue. I commend this vendor for its integrity. –Jerry Kanak (1/3/11)
I ordered the items and then saw that the tracking system showed them as delivered when they had not been. I contacted the seller and they promptly sent me a new shipment. It actually had been delivered to the wrong address - so it was a USPS mistake! The finechina folks then told me what to do with the additional box - they were extremely responsive. –Joan Fraser (1/3/11)
Since I have your name from the e-mail I received from your electronic system, I would like to thank all of you at the Fine China Store for your excellent service. I received recently Grumpy figurine from Lenox Disney collection (Serenade for Snow White) and I am really thankful. I bought last year from your store also another item "A princess is found" again from the Lenox disney collection but I did not notice at the time that you ship abroad so I asked you to send it to a U.S. address. I found also your shipping charges very logical comparing to others. Thank you so much. I am in your mailing list and will be very happy to get another figurine soon. - Olga (12/13/10)
I just wanted to tell you that your service is amazing. I bought from you (about 2 weeks ago) the Cinderella float and it came super fast and the item was in excellent conditions! You are my new lenox store. -Domenico Ferraro (10-24-2010)
I ordered the item while on vacation. I had seen the item. I checked Amazon to see if I could order and got it for half the price I had seen in the store. The item was waiting for me when I returned from vacation. It arrived in excellent condition. I would order from them again. - Paula Cain (8/22/2010)
When I received the item it was broken. However once I contacted the China Store and followed the directions on the invoice, the item was immediately replaced in perfect condition. I was very pleased with their prompt and courteous service and the item was exactly as described. - Patricia Schilling (7/21/2010)
Item arrived VERY quickly, packed with care and in perfect condition. Couldn't be more pleased. Thank you!!!! :) - Dorienne Elston (7/9/2010)
This arrived vey quickly and was carefully packaged so it also arrived safely. It's a beautiful piece. I didn't need it, but at the price it was offered, I couldn't resist. I'm glad I didn't. -Judith T. Holland (6/6/2010)
i am pleased with the product,the speedy delivery and the great service I have received in having to either email or on the telephone. I would not only recommend this seller to people I know but I will continue to order from them again. - nancy butera (5/14/2010)
Very happy with the product. Royal Albert Old Country Roses are such a great product line. I am glad to get them over and over. Just a costly product to keep getting them. - harvey graniczny (4/21/2010)
I am so pleased with the Royal Old Country Roses pieces that I have and the sweetner holder adds to my set. Thank you Mary Whitby (3/6/2010)
I love this seller; Will be back again; Super Fast Shipping, Excellent Packaging; Courteous and Professional. -Sana Meyer (2/21/2010)
Great service here, this seller is first class all the way. I received my cake topper almost next day. It was well packed and lovely. This is a beautiful cake topper, cannot wait to use on my wedding day. Kristen (2/17/2010)
Gorgeous bowls; perfect for a formal dinner or tea table and gives a stunning presentation. Karen Coleman (2/12/2010)
I was looking for a traditional bride and groom cake topper and came across this one by Royal Doulton. It is very beautiful in person. The couple is wonderfully painted and my fiance and I really liked how the couple was posed. I agree with another review about other cake toppers looking cheesy. This cake topper however is classy, elegant, and romantic. Very happy with the purchase!!! -Trina Paradise (1/25/2010)
In fact it came on the 23 of Jan. They are FAST and BEST of all They Know How to Ship ITEMS SAFELY!Snow White Witch/Hag it is done in great detail. Smaller then WDCC or Lenox but is still beautifully done.I am very happy with her. teri stiles (1/24/2010)
The items came earlier than expected and just days before I was schedule to host our MSNY Ministry's "Dream Team" meeting at my home. All 3 of the pieces were beautiful and the woman felt like princess'. Thank you -Marjorie A. Buford (1/20/2010)
Such a beautiful set to add to my collection. So delicate looking. Probably my favorite set so far. I only wish that each tea pot set I've bought would come with an additional base so that the tea pot is above the rest of the set. I have had to improvise so that the tea pot is above the remainder of the set so that it can be clearly seen. -Vina M. Waldon (1/19/2010)
There is a flaw in the frame and the glass was broken on the original & replacement frames- this was NOT due to the packaging by the seller- they packed it extremely well (I think the frame is too heavy for the thin glass) The seller has been EXCELLENT in attempting to get an unbroken frame to me. I will definitely use them again! DEFINITELY! -Nancy M Calta (1/5/2010)
Great service over the phone by the Fine China Store. The 3-piece Tea set was a hit for a gift. Thank you -Gary D. Letzring (1/5/2010)
I think these people stay awake reading my mind to find out what I want next. They are fantastic!! Superb service and I have never had a problem with the items I purchase. They are packed great! They always have the best prices and the service is really fantastic! - Linda Beatty (12/20/2009)
This seller was wonderful. They were right on top of everything, very helpful and nice. I would use them again in a heartbeat. And the product was better then I imagined, good price and very good quality. -Heather Stadler (12/12/2009)
My order was received prior to promised date, I was very happy about that, overall I am very satisfied with my buying experience and if my wallet allows, I will purchase my items from thefinechinastore again. Nalaine Bersia (11/27/2009)
Absolutely awesome!! Time was essential in this order and they were right on time. They responded very quickly to any questions I had and delivered just as they said they would. Thanks!! - Wendy Pearson (7/2/2009)
Arrived quickly and was beautiful, saved a lot of money by buying from this site. Would buy from again. Would recommend this seller. -Denise Kolar (6/5/2009)
FAST shipper, well packaged, merchandise as expected--and would certainly purchase from again. -James G. West III (2/20/2009)
I will certainly do business with this seller again. The prompt and courteous service was appreciated. -GEORGIA ROESSLER (2/13/2009)
Had to return the item...didn't match my set. Seller gave me a prompt and courteous refund. -Victoria M. Green (2/1/2009)
Tea Set arrived in excellent condition; great comunication at every step; super quick delivery; packaged safely. Will definitely use this vendor again and highly recommend them. -Judith Remsing (1/19/2009)
Fedex mis-delivered the first shipment, thefinechinastore promptly, and with excellent communication, dealt with that problem and we received our 2nd shipment exactly on the day promised! These folks are GREAT! Thanks... - Sandra K. Reddick (1/17/2009)
The Fine China Store will definitely be one of those trusted stores for me - they are courteous, efficient, and quick. Fast shipping, and excellent packing, especially since they were shipping a delicate teacup and saucer. This is a good, solid seller, and I will be ordering from them again! -Karen Hitchcock (1/3/2009)
I was particularly impressed with the care The Fine China Store took in package the snow globe so it arrived in perfect condition. Their price also was the lowest I could fine anywhere for the item I desired. -Gregory A. Orwig (12/29/2008)
Seller was prompt submitting a refund and explanation.Last one available was damaged.Thank You for not keeping me hanging.It happened to me last Christmas with an online store and turned into a very bad experience. -Doreen Menard (12/13/2008)
Very prompt with the order not to mention they have excellent prices. I will look to them first in the future for my china needs. -Linda Loshnowsky (9/5/2008)
Boxed and handled with great care.SUPERB EXCELLENCE all the way to my door.Beautiful,china.The picture was great,but in the real it is simply breath taking.Fast shipping too.I love it.Thank You so very much.Will be back for more. -Donna Ragar (7/17/2008)
My second item arrived on time today March 24, 2008. Great Seller and exquisite merchandise. Very pleased. -Carolyn Wilkey (3/24/08)
I can't say enough good things about the fine china store. Beautiful china! Everything you need is here! Honest seller! Very fast shipment! Items arrive in excellent condition. Seller does everything to keep their customer happy and coming back!!! Love them!!! - Georgia Mae (2/13/2008)
Item was in perfect condition, was thoroughly and carefully packed, was shipped the day after I ordered it, and the merchant was helpful and friendly when I contacted her. Highly recommend this merchant. - Marjorie K. Carey (1/31/2008)
Delivery was quick, although I had a slight problem with the teapot; it wasn?t an issue because the AFTER SALES SERVICE WAS EXCELLENT!!! I recommend TheFineChinaStore.com to anyone & everyone. (Great job guys keep up that high standard of service!) - Stephen Pemberton (1/18/2008)
I have always had excellent service with the The Fine China Store, They think of all of the customers needs. What I like the best is if you are not satisfied they will do what ever it take to make sure you are, and that every experience is one that will leave you coming back for more of there great produces, & services. -Misty L. Williams (12/1/2007)
excellent service - rec'd item in less than a week even with standard shipping. The item arrived in perfect condition. -M L (6/6/2007)